Refunds & Returns

Every Shamitay wreath is a one-of-a-kind piece, hand-made in Offaly. We want you to love it. If you don’t, here is how returns work.

Your 14-day right to cancel

If you buy online and we deliver to you, you have the right to cancel your order within 14 days, without giving a reason, under the EU Consumer Rights Directive and the Consumer Rights Act 2022. The 14 days start the day after you (or someone you name) receive the wreath.

To cancel, tell us clearly by email to info@shamitay.com or by phone/text to Sharon on 089 655 9671. Please include your order number.

Sending it back

Please return the wreath within 14 days of telling us you are cancelling, in its original condition and well packed so it is not crushed. You pay the cost of return postage, unless the item is faulty, damaged or not what you ordered.

Your refund

We refund the price of the item and the standard delivery charge within 14 days of being told you are cancelling. We may wait until the wreath is back with us (or you show proof of posting). Refunds go back to the original payment method. If you chose a more expensive delivery than our standard option, we only refund the standard amount. We may reduce the refund if the wreath has been handled more than needed to check it.

Collected orders

If you collect in Daingean, you can inspect your wreath on collection (Thursday to Saturday, 5pm–7pm, or by appointment). If anything isn’t right, tell us there and then and we will sort it out.

Faulty or damaged items

If your wreath arrives damaged or faulty, contact us within 48 hours if possible with a photo. We will repair, replace or refund it, and cover the return cost. This does not affect your statutory rights.

Custom orders

We do not take custom or special orders. Every wreath is made on spec and sold as a one-off.

Who we are

Shamitay is a registered business name of Wandering Albatross Ltd (CRO company no. 435216). VAT no. IE9659755L. Registered office: Killaderry, Daingean, Co. Offaly, Ireland.